Unlocking $1.5M in Annual Savings: A Blueprint for Successful Offshoring
When AB Phillips, one of Australia’s leading insurance and risk advisers, faced rapid growth, talent shortages and mounting operational pressure, leadership knew incremental changes wouldn’t be enough. They needed a scalable strategy that would protect service quality while unlocking growth.
Partnering with Intogreat, ABP implemented a structured offshoring model designed not just to reduce costs, but to strengthen performance across the business. The result was a 25 percent productivity uplift, approximately $1.5 million in annual savings, and a $2 million increase in annual revenue. What began with just two offshore team members evolved into a high-performing 30+ person team supporting claims, compliance, finance, IT and marketing, all while maintaining a 70 percent retention rate.
This transformation went beyond operational support. Through detailed ROI modelling, cultural alignment, process redesign and customer journey mapping, ABP reduced administrative pressure on client-facing staff, improved claims turnaround times, strengthened compliance controls and enhanced the overall client experience.
This case study outlines the full blueprint — from initial business preparation to measurable financial and operational outcomes. If you are looking to scale without increasing overhead or compromising service quality, this resource demonstrates how structured offshoring can become a true competitive advantage.
Download the full case study to explore the complete strategy and results.
