What senior London Market operators said they would insist on before scaling offshoring further
At the LMF Executive Breakfast in March 2026, Intogreat sat down with senior operators from across the London insurance market, including COOs, operations directors and transformation leads.
The discussion focused on one important question:
What would need to be true for you to feel genuinely confident about scaling your offshore operation further?
The answers were specific, practical and remarkably consistent. Senior leaders were not simply looking for more capacity or lower cost. They wanted clearer evidence of control, quality, governance, visibility and operational confidence before expanding their offshore teams.
We have turned these insights into The Confidence Signals Checklist, a practical diagnostic resource designed to help insurance leaders assess their current offshore arrangement, or evaluate a proposal they are considering.
The checklist includes ten key questions. For each, you can mark Yes, Partial or No. If you cannot confidently answer Yes to at least seven, your current arrangement may not yet be at the confidence level the London Market is now demanding of itself.
Use the checklist to identify gaps, strengthen decision-making and ensure your offshore model is built for long-term scale.
Submit the form to download The Confidence Signals Checklist.
