One similarity shared by both outsourcing and offshoring companies is the employment of highly skilled and qualified staff to fill roles within a separate business or for another client, and it is a service that can be performed anywhere in the world. These two models have their own advantages and disadvantages: Outsourcing means that work can be done locally by another company or overseas.  As for offshoring, work is done by a worker employed in another country.

In relation to staffing, the offshoring model will give you an opportunity to select your own suitably qualified staff based on your job description. This workforce will be dedicated solely to your operations and will work to and follow your processes and procedures. You will also have direct control over the people you select in terms of their performance and salaries. 

Outsourcing operations are broadly similar but resource is only leased to you. Staff are placed by your provider based on the qualifications and skills to perform the outsource work. The outsourcing company manage staff performance and productivity to ensure that agreed client service requirements are met.

In an outsourcing model, the provider will use their own systems, they are the experts, they will take ownership. The provider owns the processes and procedures and they deliver an output – they take the work as that is where they have expertise. An offshoring model will use whatever system, process, and procedure you have in operation, thus making set-up and transition easier.

• Low start-up cost

• Control over your business operations

• Speed in setting up the offshore team

• Premium process efficiency

• High flexibility

• Focus on customer experience

• Big cost savings

• Elevated capability uplift

• Over 70 years’ combined experience

The highly skilled and seasoned team at Intogreat work in partnership with clients from small- and medium-sized businesses to create and deliver optimum business solutions. We work closely with our customers to gauge their business needs and provide the best offshoring resources in a timely fashion.

Data security is one of Intogreat’s top priorities. We provide strict security protocols in our network infrastructure and operations:

• IT tools + data privacy security management by an ISO-accredited IT provider. Intogreat is also an ISO 27001:2013 certified company and has an in-house IT network and data security team.

• No mobile phones/gadgets policy within workstations.

• Paperless daily operations and remote desktop access. For example, with Citrix, Practice Protect, Ready Secure, etc.)

• Implementation of website blocking policies.

• Secured data endpoints guarded by an endpoint detection and response solutions provider.

Intogreat’s business preparation service ensures that our client’s offshore staff have access to all the necessary IT tools to perform their daily tasks efficiently. Intogreat’s management team also guarantee our clients’ data privacy by implementing data security procedures and data security risk mitigation within offshore business operations.

From primary school to university in the Philippines, students are taught English as their second language after Filipino. They are trained to understand and speak English extensively, so graduates are fluent. At Intogreat, most of our offshore staff are university graduates, which means they are proficient in English literacy and possess cognitive and communication skills. We also measure this through our rigorous recruitment process, which involves:

• A series of interviews to establish the applicant’s excellence in English communication skills.

• An aptitude test to assess the logical reasoning and English proficiency of applicants.

• Client interviews of the candidates to gauge their skills and abilities.

The team at Intogreat will help you ensure and establish:

• Your processes, procedures, tools, and systems.

• SMART KPIs for your offshore staff members.

• A dedicated team manager with technical expertise to ensure productivity, constant performance reporting, and technical support for your staff.

• Implementation of measures to increase productivity.