Expand your business with us
Take your business to the next level with us!
Our services help you to boost your business through a sustainable offshoring strategy. We are proud that our professional operation and staff are always ready and willing to assist in optimizing your business through offshore outsourcing. It is all part of what we do to help our clients embark on their offshoring journey with confidence.
Your business operations, your way
You will be working with our experienced and dedicated team who understand the challenges and necessities of organizational growth, i.e., keeping businesses profitable with optimal efficiency and allowing our clients to continue to provide excellent services and turnaround times. We will provide onshore/offshore leadership and support and make the transition to offshoring easy and simple for you and your business, but that does not mean that you cede control of your responsibilities. Rest assured, we will always listen to you because you know more about your business than anyone.
Prior to the recruitment of any staff, a job description will be agreed that best describes the role you need to fill; this ensures that the candidate who is the best fit for the role is hired. You will also be involved in the interviews and have the final say.
You will have a thorough understanding of outsourcing and offshoring and its process to make it work in your business
From building the foundations, to slotting in the right people and delivering long-term improvement, our services can support you at each point of your offshoring journey. Here is our four-phase approach:
Business Preparation Services – Kicking off with a desktop review to identify the key opportunities and delivering end-to-end project management that strips out complexity.
People Placement & Management – People and performance management and reporting that delivers ongoing productivity gains and integration with your business.
Improvement, Transformation – Working in partnership, Intogreat identifies business improvement and growth opportunities, as well as creating practical execution plans.
IT Outsourcing – Highly skilled IT professionals with experience on advanced troubleshooting, application, and network management.
Intogreat’s enlightening training programs bring heightened awareness and education in areas such as:
New Ways of Working – This is to establish the operating rhythm for your offshore team, give you tips on how to build relationships with your team and keep them engaged.
Cultural Training – This will be conducted with both onshore and offshore staff to bridge cultural gaps and aid cross-cultural communication.
Inefficiency wastes time and money, which are two of the most important resources for a business, and such problems are often caused by bottlenecks, disorganized processes, and a lack of structure. At Intogreat, we will help you to meet with your staff to see where the biggest issues lie and then review your processes and workflow with them. Not only will this deliver significant savings, but it will also increase staff productivity and efficiency.
Effective and efficient communication between the offshore and onshore teams
We provide onshore/offshore leadership and support. The highly skilled and experienced team at Intogreat works in partnership with small- and medium-sized businesses to create and deliver optimum business solutions. We work closely with our clients to gauge their business needs and provide the best offshoring resources in a timely fashion. We ensure constant and efficient communication between the offshore and onshore management teams by:
- Running regular staff engagement activities led by offshore team leaders.
- Assigning dedicated offshore change management officers.
- Operating a stringent recruitment process to ensure that the offshore staff who have been hired possess excellent English communication skills and the tick all the boxes you are looking for in the role.
- Performing quarterly business reviews.
- Leading daily/weekly/monthly meetings and coaching sessions.
Robust training plans and knowledge management
We will present you with key performance indicators based on the established job descriptions with which the staff will be assessed, with the aim of making sure that you are satisfied with their output. You will have access to daily, weekly and monthly productivity reporting. Get an instant view of productivity, workloads, and work status in real-time via an intuitive analytics dashboard. Train your teams quickly, effectively, and cost-efficiently. Automate onboarding processes, track employee performance, and gain insights into team productivity in real time.
Every business needs to ensure their employees are up to date with the latest knowledge and skills. But building and managing a robust training plan is a daunting challenge. Our solution gives you the tools to easily create and implement training programs, as well as monitor employee progress and performance. We provide intuitive dashboard insights, personalized learning recommendations, and automated notifications to keep your team up to date.
Solid IT and data security
Data security and providing elevated customer satisfaction are Intogreat’s top priorities. We build strict security protocols into our network infrastructure and maintain high-quality management systems certified by QAS International, including:
ISO 2007:2013
- Premium IT tools plus data privacy security management by an ISO accredited IT provider.
- No mobile phones or gadgets policy within workstations.
- Paperless daily operations, remote desktop access [PB1], and web-based password protection.
- Implementation of website blocking policies.
- Secured data endpoints guarded by an anti-malware solutions provider.
ISO 9001:2015
- Established standard operating procedures to consistently provide excellent customer service for our clients
- Strict compliance on both internal and governmental policies
- Seamless workflow between departments and continuous improvements to ensure our customers receive a premium service
- Regular evaluation of risk and compliance
- Gathering customer satisfaction ratings through engagement surveys
The difference and benefits of offshore outsourcing that will help you boost your business
We make it easy for our clients to stay on top of the productivity and performance of their offshore staff. We do this by setting up, managing, and driving continuous improvement in the work that the staff deliver. At Intogreat, we take the time to understand the goals of our clients, then we create SMART key performance indicators so that staff are clear about expectations over their performance.
Roles we offer for your insurance business
FAQs
What should I know about offshoring and outsourcing?
One similarity shared by both outsourcing and offshoring companies is the employment of highly skilled and qualified staff to fill roles within a separate business or for another client, and it is a service that can be performed anywhere in the world. These two models have their own advantages and disadvantages: Outsourcing means that work can be done locally by another company or overseas. As for offshoring, work is done by a worker employed in another country.
In relation to staffing, the offshoring model will give you an opportunity to select your own suitably qualified staff based on your job description. This workforce will be dedicated solely to your operations and will work to and follow your processes and procedures. You will also have direct control over the people you select in terms of their performance and salaries.
Outsourcing operations are broadly similar but resource is only leased to you. Staff are placed by your provider based on the qualifications and skills to perform the outsource work. The outsourcing company manage staff performance and productivity to ensure that agreed client service requirements are met.
In an outsourcing model, the provider will use their own systems, they are the experts, they will take ownership. The provider owns the processes and procedures and they deliver an output – they take the work as that is where they have expertise. An offshoring model will use whatever system, process, and procedure you have in operation, thus making set-up and transition easier.
What marks out Intogreat from other offshoring and outsourcing companies?
Intogreat establishes strong connections between people, processes, administration, communications, and the client. This holistic approach ensures easy, rewarding, and seamless offshoring for our clients. Offshoring and outsourcing require more than just recruiting resources and setting up a team overseas. Our service provides end-to-end project management to seamlessly migrate your processes offshore, and dedicated leaders who are experts in their fields to oversee your offshore operations, ensuring that your offshore team performs to your expectations. Successful offshoring operations are about creating strong and collaborative connections between the head office (onshore) and your teams offshore.
What are the benefits of offshoring and outsourcing with Intogreat?
• Low start-up cost
• Control over your business operations
• Speed in setting up the offshore team
• Premium process efficiency
• High flexibility
• Focus on customer experience
• Big cost savings
• Elevated capability uplift
• Over 70 years’ combined experience
The highly skilled and seasoned team at Intogreat work in partnership with clients from small- and medium-sized businesses to create and deliver optimum business solutions. We work closely with our customers to gauge their business needs and provide the best offshoring resources in a timely fashion.
Is your data safe offshore?
Data security is one of Intogreat’s top priorities. We provide strict security protocols in our network infrastructure and operations:
• IT tools + data privacy security management by an ISO-accredited IT provider. Intogreat is also an ISO 27001:2013 certified company and has an in-house IT network and data security team.
• No mobile phones/gadgets policy within workstations.
• Paperless daily operations and remote desktop access. For example, with Citrix, Practice Protect, Ready Secure, etc.)
• Implementation of website blocking policies.
• Secured data endpoints guarded by an endpoint detection and response solutions provider.
Intogreat’s business preparation service ensures that our client’s offshore staff have access to all the necessary IT tools to perform their daily tasks efficiently. Intogreat’s management team also guarantee our clients’ data privacy by implementing data security procedures and data security risk mitigation within offshore business operations.
Does the Filipino workforce have good written and verbal English language communication skills?
From primary school to university in the Philippines, students are taught English as their second language after Filipino. They are trained to understand and speak English extensively, so graduates are fluent. At Intogreat, most of our offshore staff are university graduates, which means they are proficient in English literacy and possess cognitive and communication skills. We also measure this through our rigorous recruitment process, which involves:
• A series of interviews to establish the applicant’s excellence in English communication skills.
• An aptitude test to assess the logical reasoning and English proficiency of applicants.
• Client interviews of the candidates to gauge their skills and abilities.
How will Intogreat establish my offshore team without affecting the quality and efficiency of my business?
The team at Intogreat will help you ensure and establish:
• Your processes, procedures, tools, and systems.
• SMART KPIs for your offshore staff members.
• A dedicated team manager with technical expertise to ensure productivity, constant performance reporting, and technical support for your staff.
• Implementation of measures to increase productivity.