People Management
How does Intogreat help their clients drive performance, quality and staff engagement?
At Intogreat, we take the time to understand the goals of our clients, then we create SMART key performance indicators so that staff are clear about expectations over their performance.
Best offshore staffing experience possible with your team.
First, your team will be managed by a skilled professional in your industry, who doesn’t cost you a dime. Their job is to manage your team – keeping them productive and ensuring the work they deliver is of excellent quality. Instead of working with a loose network of freelancers, your offshore team will be based in an excellent office space right in Central Business Districts.
Your team will be given all the technology and tools they need to be successful in their roles. The team itself will be composed of the best and the brightest labor force that the market has to offer.
Intogreat Insurance Academy
The recently inaugurated Intogreat Insurance Academy is a training and coaching initiative that aims to help our team members to achieve success in their roles, whether in insurance back-office outsourcing or insurance support services. Because Intogreat values its people, the academy has crystal clear intentions:
• To equip our staff with the knowledge and skills they need in their armoury to perform their jobs effectively.
• To improve performance across the board.
• To empower our team members, thus enabling them to add more value for their clients.
• To identify their potential for development and growth.
Intogreat Accounting Academy
Focusing on accounting and taxation, the Intogreat Accounting Academy provides staff with the support and technical and practical assistance they need to succeed in their Intogreat careers. Our clients can enjoy increased productivity and improved team functionality, safe in the knowledge that skill gaps have been plugged. In alignment with the high premium that Intogreat places on its people, the Academy aims to:
• Equip staff with the necessary knowledge and skills to perform their roles effectively.
• Improve team members’ performance.
• Empower team members so they can provide added value to their clients and realise their own potential for development.
People Management Service
Ongoing support with staff recruitment, training and upskilling
We save you time and ensure your offshore team are always honing their skills.
Offshore account management
We have a system to deal with internal issues within your offshore team. You won’t have to get involved with such matters, as we’ll sort them out for you.
Monitoring and improving team KPIs
Our team leaders will make sure that your offshore team are hitting their targets.
Productivity tool
Our clients have an option to deploy a powerful productivity tool that provides real time productivity and utilization monitoring. You will know what and where your staff spends their time.
IT support
You’ll always have access to IT support and will never be left waiting for help.
Workspace and work equipment provided by us
Your team is going to be provided with everything they need to be successful in their roles.
Leadership by experienced professional
Your team will have a manager who has extensive experience in managing and elevating staff productivity, performance, and behaviour. People in these roles are hired by us at no extra cost to you.
Data security protocols
Along with our powerful cybersecurity servers and software, your offshore staff are only given access to information on a need-to-know basis.
Subject Matter Experts
Your team will have access to subject matter experts and Intogreat Insurance Academy with coaches who are certified in US Insurance Broking to upskill and develop your offshore staff.
At Intogreat, we have a relentless focus on providing our customers with the best possible offshoring experience. We are proud that we are still delivering our customer promise to provide excellent quality service to all our clients and making their offshoring journey easy, successful and empowering.
FAQs
What should I know about offshoring and outsourcing?
One similarity shared by both outsourcing and offshoring companies is the employment of highly skilled and qualified staff to fill roles within a separate business or for another client, and it is a service that can be performed anywhere in the world. These two models have their own advantages and disadvantages: Outsourcing means that work can be done locally by another company or overseas. As for offshoring, work is done by a worker employed in another country.
In relation to staffing, the offshoring model will give you an opportunity to select your own suitably qualified staff based on your job description. This workforce will be dedicated solely to your operations and will work to and follow your processes and procedures. You will also have direct control over the people you select in terms of their performance and salaries.
Outsourcing operations are broadly similar but resource is only leased to you. Staff are placed by your provider based on the qualifications and skills to perform the outsource work. The outsourcing company manage staff performance and productivity to ensure that agreed client service requirements are met.
In an outsourcing model, the provider will use their own systems, they are the experts, they will take ownership. The provider owns the processes and procedures and they deliver an output – they take the work as that is where they have expertise. An offshoring model will use whatever system, process, and procedure you have in operation, thus making set-up and transition easier.
What marks out Intogreat from other offshoring and outsourcing companies?
Intogreat establishes strong connections between people, processes, administration, communications, and the client. This holistic approach ensures easy, rewarding, and seamless offshoring for our clients. Offshoring and outsourcing require more than just recruiting resources and setting up a team overseas. Our service provides end-to-end project management to seamlessly migrate your processes offshore, and dedicated leaders who are experts in their fields to oversee your offshore operations, ensuring that your offshore team performs to your expectations. Successful offshoring operations are about creating strong and collaborative connections between the head office (onshore) and your teams offshore.
What are the benefits of offshoring and outsourcing with Intogreat?
• Low start-up cost
• Control over your business operations
• Speed in setting up the offshore team
• Premium process efficiency
• High flexibility
• Focus on customer experience
• Big cost savings
• Elevated capability uplift
• Over 70 years’ combined experience
The highly skilled and seasoned team at Intogreat work in partnership with clients from small- and medium-sized businesses to create and deliver optimum business solutions. We work closely with our customers to gauge their business needs and provide the best offshoring resources in a timely fashion.
Is your data safe offshore?
Data security is one of Intogreat’s top priorities. We provide strict security protocols in our network infrastructure and operations:
• IT tools + data privacy security management by an ISO-accredited IT provider. Intogreat is also an ISO 27001:2013 certified company and has an in-house IT network and data security team.
• No mobile phones/gadgets policy within workstations.
• Paperless daily operations and remote desktop access. For example, with Citrix, Practice Protect, Ready Secure, etc.)
• Implementation of website blocking policies.
• Secured data endpoints guarded by an endpoint detection and response solutions provider.
Intogreat’s business preparation service ensures that our client’s offshore staff have access to all the necessary IT tools to perform their daily tasks efficiently. Intogreat’s management team also guarantee our clients’ data privacy by implementing data security procedures and data security risk mitigation within offshore business operations.
Does the Filipino workforce have good written and verbal English language communication skills?
From primary school to university in the Philippines, students are taught English as their second language after Filipino. They are trained to understand and speak English extensively, so graduates are fluent. At Intogreat, most of our offshore staff are university graduates, which means they are proficient in English literacy and possess cognitive and communication skills. We also measure this through our rigorous recruitment process, which involves:
• A series of interviews to establish the applicant’s excellence in English communication skills.
• An aptitude test to assess the logical reasoning and English proficiency of applicants.
• Client interviews of the candidates to gauge their skills and abilities.
How will Intogreat establish my offshore team without affecting the quality and efficiency of my business?
The team at Intogreat will help you ensure and establish:
• Your processes, procedures, tools, and systems.
• SMART KPIs for your offshore staff members.
• A dedicated team manager with technical expertise to ensure productivity, constant performance reporting, and technical support for your staff.
• Implementation of measures to increase productivity.
Get the best outsourcing and offshoring service for your business