I.T. Outsourcing
We make I.T. simple, faster and cheaper
We go above and beyond with top-notch, end-to-end I.T. support that is low-cost with fixed upfront fees and predictable monthly charges.
We provide world-class managed I.T. support and services to our valued clients.
Our goal at Intogreat is to help companies enjoy an end-to-end I.T. service, which is easy to use, quick to respond, and effective—without the burden of inflated costs. Getting started with Intogreat is simple: The upfront charges are low and we invoice a standard monthly amount that we are sure will be much less than that charged by your current providers or the spending to maintain your I.T. systems. We do not have a one-size-fits-all approach to our I.T. outsourcing, so we will provide a tailored solution for your business based on the I.T. support your operations require. The solution we implement is also scalable so you can increase demand in your peak business periods.
I.T. Outsourcing Success Stories | The Gild Group
Toni of The Gild Group shares, “Since making the switch to Intogreat in 2018, we haven’t looked back. They brought value into our I.T. operations, offering a unique blend of cost-effective solutions with minimal disruptions, which enabled us to better serve our clients.”
I.T. Outsourcing Service
Low-cost solutions
Having your I.T. outsourced will save you money in the long run. We offer low upfront costs and predictable monthly charges that can help you budget for your IT expenses effectively.
I.T. Management
We oversee and optimize your I.T. infrastructure and operations. These include, but are not limited to, managing hardware and software assets, network administration, system monitoring, and ensuring data security.
Expert and experienced I.T. staff
With years of experience in the industry, our I.T. people are highly skilled professionals with proven track records. Our team is dedicated to delivering exceptional service, quick response times, and reliable support that you can trust.
I.T. Consulting
Our team provides expert advice and guidance to leverage technology to achieve your strategic objectives. We will help identify areas for improvement, make informed technology decisions, implement new technologies, and optimize I.T. resources.
Cyber Security
We help identify your organization’s risks, conduct security audits, and train your employees on the latest cyber security threats to ensure data privacy and compliance.
I.T. Support
We perform technical assistance and troubleshooting for end-users, resolving hardware and software issues, network connectivity problems, and user inquiries. This minimizes downtime, increases productivity, and enhances user satisfaction.
Project Management
We will assist you in managing your I.T. projects by overseeing project timelines, resource allocation, risk assessment, and stakeholder communication. This ensures projects are delivered on time, within budget, and meet quality standards.
Vendor Management
We take care of managing relationships with your external I.T. vendors and suppliers. This includes selecting vendors, negotiating contracts, monitoring performance, and ensuring service-level agreements are met.
I.T. Strategic Planning
By defining I.T. objectives, setting technology roadmaps, prioritizing investments, and assessing risks, we align technology with the overall business strategy. This ensures that technology decisions support the organization's long-term goals, drive innovation, and deliver competitive advantage.
Learn how to protect your business from cyber-attacks
both onshore and offshore
Whether you are offshoring, outsourcing, or employing virtual assistants (VAs), there are methods you can use to protect your business from cyber-attacks. The associated risks and strategies differ and are often confusing for companies seeking to arrive at the best option.
FAQs
What should I know about offshoring and outsourcing?
One similarity shared by both outsourcing and offshoring companies is the employment of highly skilled and qualified staff to fill roles within a separate business or for another client, and it is a service that can be performed anywhere in the world. These two models have their own advantages and disadvantages: Outsourcing means that work can be done locally by another company or overseas. As for offshoring, work is done by a worker employed in another country.
In relation to staffing, the offshoring model will give you an opportunity to select your own suitably qualified staff based on your job description. This workforce will be dedicated solely to your operations and will work to and follow your processes and procedures. You will also have direct control over the people you select in terms of their performance and salaries.
Outsourcing operations are broadly similar but resource is only leased to you. Staff are placed by your provider based on the qualifications and skills to perform the outsource work. The outsourcing company manage staff performance and productivity to ensure that agreed client service requirements are met.
In an outsourcing model, the provider will use their own systems, they are the experts, they will take ownership. The provider owns the processes and procedures and they deliver an output – they take the work as that is where they have expertise. An offshoring model will use whatever system, process, and procedure you have in operation, thus making set-up and transition easier.
What marks out Intogreat from other offshoring and outsourcing companies?
Intogreat establishes strong connections between people, processes, administration, communications, and the client. This holistic approach ensures easy, rewarding, and seamless offshoring for our clients. Offshoring and outsourcing require more than just recruiting resources and setting up a team overseas. Our service provides end-to-end project management to seamlessly migrate your processes offshore, and dedicated leaders who are experts in their fields to oversee your offshore operations, ensuring that your offshore team performs to your expectations. Successful offshoring operations are about creating strong and collaborative connections between the head office (onshore) and your teams offshore.
What are the benefits of offshoring and outsourcing with Intogreat?
• Low start-up cost
• Control over your business operations
• Speed in setting up the offshore team
• Premium process efficiency
• High flexibility
• Focus on customer experience
• Big cost savings
• Elevated capability uplift
• Over 70 years’ combined experience
The highly skilled and seasoned team at Intogreat work in partnership with clients from small- and medium-sized businesses to create and deliver optimum business solutions. We work closely with our customers to gauge their business needs and provide the best offshoring resources in a timely fashion.
Is your data safe offshore?
Data security is one of Intogreat’s top priorities. We provide strict security protocols in our network infrastructure and operations:
• IT tools + data privacy security management by an ISO-accredited IT provider. Intogreat is also an ISO 27001:2013 certified company and has an in-house IT network and data security team.
• No mobile phones/gadgets policy within workstations.
• Paperless daily operations and remote desktop access. For example, with Citrix, Practice Protect, Ready Secure, etc.)
• Implementation of website blocking policies.
• Secured data endpoints guarded by an endpoint detection and response solutions provider.
Intogreat’s business preparation service ensures that our client’s offshore staff have access to all the necessary IT tools to perform their daily tasks efficiently. Intogreat’s management team also guarantee our clients’ data privacy by implementing data security procedures and data security risk mitigation within offshore business operations.
Does the Filipino workforce have good written and verbal English language communication skills?
From primary school to university in the Philippines, students are taught English as their second language after Filipino. They are trained to understand and speak English extensively, so graduates are fluent. At Intogreat, most of our offshore staff are university graduates, which means they are proficient in English literacy and possess cognitive and communication skills. We also measure this through our rigorous recruitment process, which involves:
• A series of interviews to establish the applicant’s excellence in English communication skills.
• An aptitude test to assess the logical reasoning and English proficiency of applicants.
• Client interviews of the candidates to gauge their skills and abilities.
How will Intogreat establish my offshore team without affecting the quality and efficiency of my business?
The team at Intogreat will help you ensure and establish:
• Your processes, procedures, tools, and systems.
• SMART KPIs for your offshore staff members.
• A dedicated team manager with technical expertise to ensure productivity, constant performance reporting, and technical support for your staff.
• Implementation of measures to increase productivity.
Get the best outsourcing and offshoring service for your business