Business Improvement
Improve your business with skilled, confident and positive staff
We make it easy for our clients to stay on top of the productivity and performance of their offshore staff. We do this by setting up, managing and driving continuous improvement in the work that the staff deliver.
Optimize Your Business Now!
Intogreat can partner with you, so you get the most out of your offshoring efforts.
This is what many of our customers choose to do. It’s the third pillar of our four-part system towards achieving success.
If you decide to work with us, we’ll provide you with process mapping, process improvement, and information on growth opportunities. Besides sorting out day-to-day tasks, such as admin, management, payroll, etc., our Business Improvement service will help to grow your business.
Our team has significant experience in helping businesses grow with offshoring, so we are well aware of the potential opportunities that your business can unlock when you work with us.
Business Improvement Service
Process optimization
An end-to-end analysis of your organization's current processes. This identifies inefficiencies, duplication and re-work which commonly our clients do not know exist, we then identify opportunities to transform the processes.
Customer journey mapping
Identification and implementation of customer experience improvements by undertaking customer journey mapping on your client facing processes. Understand your processes from a customer's perspective to identify how you can significantly improve their experience.
Procedure development/writing
Producing 'how to' documents that will increase speed to proficiency for new staff, improve quality, and simplify staff roles. Consistent customer service through standardised processes for all staff.
Process workflow
Establishing a streamlined transition of tasks for processes involving multiple stakeholders or teams. This ensures that every job gets to the right person, at the right time and nothing falls in between the gaps.
Knowledge management
Maintenance of documents in the Knowledge Management platform to manage your business intellectual property. User access and license maintenance on the Knowledge Management Software to ensure IP security.
Process automation
Once we have identified your processes map and workflow, you're ready for automation, which is applied to procedures with set rules which are highly repetitive. This opens up another opportunity for our clients to further scale up their operations.
Intogreat provides a one-stop solution for all your business needs. With our experienced professionals and innovative strategies, we can help you save time, money, and energy while also increasing your profits and helping your business grow.
Take full advantage of your offshoring opportunities
and create process efficiency. Get the guidance you need with us today!
FAQs
What should I know about offshoring and outsourcing?
One similarity shared by both outsourcing and offshoring companies is the employment of highly skilled and qualified staff to fill roles within a separate business or for another client, and it is a service that can be performed anywhere in the world. These two models have their own advantages and disadvantages: Outsourcing means that work can be done locally by another company or overseas. As for offshoring, work is done by a worker employed in another country.
In relation to staffing, the offshoring model will give you an opportunity to select your own suitably qualified staff based on your job description. This workforce will be dedicated solely to your operations and will work to and follow your processes and procedures. You will also have direct control over the people you select in terms of their performance and salaries.
Outsourcing operations are broadly similar but resource is only leased to you. Staff are placed by your provider based on the qualifications and skills to perform the outsource work. The outsourcing company manage staff performance and productivity to ensure that agreed client service requirements are met.
In an outsourcing model, the provider will use their own systems, they are the experts, they will take ownership. The provider owns the processes and procedures and they deliver an output – they take the work as that is where they have expertise. An offshoring model will use whatever system, process, and procedure you have in operation, thus making set-up and transition easier.
What marks out Intogreat from other offshoring and outsourcing companies?
Intogreat establishes strong connections between people, processes, administration, communications, and the client. This holistic approach ensures easy, rewarding, and seamless offshoring for our clients. Offshoring and outsourcing require more than just recruiting resources and setting up a team overseas. Our service provides end-to-end project management to seamlessly migrate your processes offshore, and dedicated leaders who are experts in their fields to oversee your offshore operations, ensuring that your offshore team performs to your expectations. Successful offshoring operations are about creating strong and collaborative connections between the head office (onshore) and your teams offshore.
What are the benefits of offshoring and outsourcing with Intogreat?
• Low start-up cost
• Control over your business operations
• Speed in setting up the offshore team
• Premium process efficiency
• High flexibility
• Focus on customer experience
• Big cost savings
• Elevated capability uplift
• Over 70 years’ combined experience
The highly skilled and seasoned team at Intogreat work in partnership with clients from small- and medium-sized businesses to create and deliver optimum business solutions. We work closely with our customers to gauge their business needs and provide the best offshoring resources in a timely fashion.
Is your data safe offshore?
Data security is one of Intogreat’s top priorities. We provide strict security protocols in our network infrastructure and operations:
• IT tools + data privacy security management by an ISO-accredited IT provider. Intogreat is also an ISO 27001:2013 certified company and has an in-house IT network and data security team.
• No mobile phones/gadgets policy within workstations.
• Paperless daily operations and remote desktop access. For example, with Citrix, Practice Protect, Ready Secure, etc.)
• Implementation of website blocking policies.
• Secured data endpoints guarded by an endpoint detection and response solutions provider.
Intogreat’s business preparation service ensures that our client’s offshore staff have access to all the necessary IT tools to perform their daily tasks efficiently. Intogreat’s management team also guarantee our clients’ data privacy by implementing data security procedures and data security risk mitigation within offshore business operations.
Does the Filipino workforce have good written and verbal English language communication skills?
From primary school to university in the Philippines, students are taught English as their second language after Filipino. They are trained to understand and speak English extensively, so graduates are fluent. At Intogreat, most of our offshore staff are university graduates, which means they are proficient in English literacy and possess cognitive and communication skills. We also measure this through our rigorous recruitment process, which involves:
• A series of interviews to establish the applicant’s excellence in English communication skills.
• An aptitude test to assess the logical reasoning and English proficiency of applicants.
• Client interviews of the candidates to gauge their skills and abilities.
How will Intogreat establish my offshore team without affecting the quality and efficiency of my business?
The team at Intogreat will help you ensure and establish:
• Your processes, procedures, tools, and systems.
• SMART KPIs for your offshore staff members.
• A dedicated team manager with technical expertise to ensure productivity, constant performance reporting, and technical support for your staff.
• Implementation of measures to increase productivity.
Get the best outsourcing and offshoring service for your business