FAQs

One similarity shared by both outsourcing and offshoring companies is the employment of highly skilled and qualified staff to fill roles within a separate business or for another client, and it is a service that can be performed anywhere in the world. These two models have their own advantages and disadvantages: Outsourcing means that work can be done locally or overseas by another company. As for offshoring, work is done by a worker employed in another country.

In relation to staffing, the offshore model will give you an opportunity to select your own suitably qualified staff based on your job description. This workforce will be dedicated solely to your operations and will work to and follow your processes and procedures. You will also have direct control over the people you select in terms of their performance evaluation and salaries.

Outsourcing involves partnering with a third-party provider to handle specific business functions or services, utilizing their systems and expertise. In this arrangement, the staff performing these services are employed by the provider and operate under their management. This structure allows the outsourcing provider to manage staff performance and productivity, ensuring alignment with the skills and qualifications required for the outsourced tasks. The provider is responsible for meeting the service requirements as agreed with the client, allowing your company to focus on core business activities while benefiting from specialized support.

In an outsourcing model, the provider will use their own systems: they are the experts, they will take ownership. The provider owns the processes and procedures, and they deliver an output— they take the work as that is where they have expertise. An offshore model will use whatever system, process, and procedure you have in operation, thus making set-up and transition easier.

Offshoring occurs offshore or overseas, not locally. When offshoring, you hire staff through an offshore provider to undertake specific roles, usually on a full-time basis. A key difference is that these staff work for you and only you; they work as directed by you and follow your processes and procedures. Essentially, they are your staff, but they come without the added headaches of employment contracts, payroll, and all things HR as that is the responsibility of the Offshore provider. Offshore staff also typically perform more complex tasks such as Insurance Processing Support, Claims, Broking assistants etc.

A virtual assistant is typically recruited through an intermediary and the staff are usually contractors who you hire and pay directly to perform low-value tasks which do not require elevated skill levels. Staff perform the work you want done, and you set and monitor goals and KPIs. It is possible that a virtual assistant will work exclusively for you, but that is not typically the case.
There are things to consider carefully when hiring VAs directly:
• You have no control over background, criminal, or medical checks.
• Management of employment law, contracting and paying the VAs, and HR is your responsibility.
• VAs generally provide their own IT hardware and security, which could mean gaps in your cyber safety.
• You are responsible for professional indemnity and other insurance.
• The liability for the security and safety of VAs in the workplace rests with you.

Intogreat establishes strong connections between people, processes, administration, communications, and the client. This holistic approach ensures easy, rewarding, and seamless offshoring for our clients. Offshoring requires more than just recruiting resources and setting up a team overseas. Our offshoring service provides end-to-end project management to seamlessly migrate your processes offshore, and dedicated leaders who are experts in their fields to oversee your offshore operations, ensuring that your offshore team performs to, or even above, your expectations. Successful offshoring is about creating strong and collaborative connections between the head office (onshore) and your offshore teams.

• Minimal recruitment cost
• Control over your business operations
• Speed in setting up offshore team
• High process efficiency
• High flexibility
• Focus on customer experience
• Big cost savings
• High capability uplift
• Genuine experience and expertise
• Insurance Academy to upskill and develop your staff
• Team leaders are Industry experts so they can help coach, train and develop your staff

The highly skilled and seasoned team at Intogreat work in partnership with SME clients to create and deliver optimum business solutions. We work closely with our customers to gauge their business needs and provide the best offshoring resources in a timely fashion.

• Data security is one of Intogreat’s top priorities. We provide strict security protocols in our network infrastructure and operations
• IT tools + data privacy security management by an ISO-accredited IT provider
• Paperless daily operations and remote desktop access. (E.g., with Citrix, Practice Protect, Ready Secure, etc.)
• Implementation of website blocking policies. Our systems are protected with cutting-edge Endpoint Detection and Response (EDR) software, enabling proactive cyberattack prevention, including automatic attack detection and Zero-Trust Application strategies.
• We equip each device with a Mobile Device Management (MDM) solution, allowing for remote application deployment and data wipe, ensuring data security across all devices.
• All staff undergo monthly cybersecurity training through Ninjio, extending to family members for comprehensive awareness. This keeps our team updated on the latest cyber threats and safety practices.

Intogreat’s business preparation service ensures that a client’s offshore staff have access to all the necessary IT tools to perform their daily tasks efficiently. Intogreat’s management team also guarantee our clients’ data privacy by implementing data security procedures and data security risk mitigation within offshore business operations.

From primary school to university in the Philippines, students are taught English as their second language after Filipino. They are trained to understand and speak English extensively, so graduates are fluent. At Intogreat, most of our offshore staff are university graduates, which means they are proficient in English literacy and possess cognitive and communication skills. We also measure this through our rigorous recruitment process, which involves:

• A series of interviews to establish the applicant’s excellence in English communication skills.
• An aptitude test to assess the logical reasoning and English proficiency of applicants.
• Client interviews of the candidates to gauge their skills and abilities.

The team at Intogreat are experts at onboarding new clients and we will seamlessly help you ensure and establish:

• Your processes, procedures, tools, and systems are adopted by your offshore staff
• SMART KPIs for your offshore staff members
• A dedicated team manager with technical expertise to ensure productivity, constant performance reporting, and technical support for your staff
• Long term development planning to enhance staff’s current performance, future capabilities, retention and engagement

At Intogreat, we ensure that all our clients and staff undergo cultural training about the country where the staff member’s client is based i.e. if an Intogreat staff is supporting a U.S. business, they will undergo a U.S. cultural awareness training. Likewise, we also train all our clients on the Philippine culture to help them understand the similarities and the differences between the two cultures prior to the staff onboarding.

In our experience, most SMEs are concerned about limited resources holding back the growth of their business. Intogreat is not only focused on delivering cost savings but will ensure your major concerns are fully addressed through our complimentary Return on Investment (ROI) analysis. This free service is a transparent review of your processes and key areas of concern, which we provide to demonstrate how offshoring will work for your business and highlight the assistance we can offer in addressing challenging areas.

To find out more about our services: https://intogreatsolutions.com/the-intogreat-difference/

At Intogreat, we ensure all staff follow our standard security protocols regardless of working onsite or working from home. All computers have up-to-date EDR security, mobile device management to track asset location, web filtering based on the client’s allowed websites and categories, and the ability to wipe downloaded files once the machine is turned off.

As general guidance, we identify tasks that are non-client facing that can be done anywhere as roles that can be offshored. Some positions can require significant specialized capabilities, while others might be simple admin tasks. We provide consultation to assist on identifying roles for your organization so you can easily scale. Please refer to our services page for the industries that we specialize in.

Didn’t see your industry? Schedule a meeting and learn more about the roles we can offer.

Our onboarding process is managed by a dedicated project manager who will do all the heavy lifting in ensuring a simple and seamless transition of your operations to offshoring while you focus on your day-to-day tasks. We will manage recruitment, IT set-up assistance, office organization, payroll and admin. We will also establish training plans and KPIs, together with training on new ways of working and cultural awareness. These activities are all done in parallel while we recruit your staff, thus enabling our project managers to onboard the first of your staff within an average of 60 days from the agreement of the proposal.

We think that Philippine culture is not too different from most cultures, therefore relationships are easy to build, and Filipinos are goal-oriented which can help drive your business objectives forward. Also, the Philippines is a country with a highly skilled workforce which is proficient in English, and every year an estimated 700,000 Filipinos graduate from universities. Our office is located within the Manila Central Business District where most of the top universities and colleges are situated, and it is also easily accessed by our experienced workforce.

At Intogreat, we prioritize staff engagement and connection, offering more than just employment – we offer careers.

• Competitive Compensation: Offers health insurance and government-mandated benefits, appealing to job-seeking Filipinos and emphasizing long-term career opportunities rather than just employment.

• Monthly Engagement Activities: Immerses new team members in the company culture through various interactive and engaging monthly events.

• Learning and Development Opportunities: Provides regular opportunities for professional growth and skill enhancement.

• Regular Coaching and Performance Evaluations: Ensures ongoing development and performance improvement through consistent coaching and transparent evaluations.

• Employee Engagement Surveys: Gathers staff feedback to continuously improve the work environment and practices.

• Open-Door Policy: Encourages open communication and feedback from all staff members, nurturing a transparent and inclusive workplace.

• Inclusive Company Events: Hosts events like anniversary parties, town hall meetings, and year-end celebrations, where staff and clients come together to foster a sense of community and celebrate collective achievements.

Our staff have 20 Paid Time Off (PTO) credits per year which are accrued monthly. An additional PTO credit is awarded per year of service, to a maximum of four additional PTOs. Our company follows PH holidays by law, but our clients have the option to ask their staff to report to work on PH holidays as needed, with an equivalent holiday premium of either 30% or 100% of their daily rate, depending on the type of holiday.

At Intogreat, our commitment to client satisfaction is unwavering, and we employ a multifaceted approach to ensure we consistently deliver high-quality service.
• Performance Goal Collaboration: Team leaders work with clients to set and monitor clear performance goals, ensuring staff understand and are motivated to meet these objectives.
• Regular Goal Tracking: Performance goals are consistently measured and tracked to assess effectiveness and ensure alignment with client expectations.
• Senior Operations Oversight: The Senior Operations Manager provides ongoing observations and feedback, optimizing team performance and maintaining service quality.
• Upper-Level Engagement: Regular interactions between clients, our Client Experience Manager, and Senior Operations Manager guarantee alignment with client business objectives and address any challenges effectively.
• Client Satisfaction Surveys: Conducts semi-annual Net Promoter Score surveys to gauge client satisfaction and identify areas for improvement.
• Collaborative Business Reviews: Engages in regular business reviews with clients to ensure our services continuously meet and exceed expectations.

Talk to us to find out more. https://www.intogreatsolutions.com/contact-us

We offer flexible services custom-built to meet our clients’ specific needs. The costs associated with our services include a recruitment fee, the actual salary and benefits of the staff, and a monthly management fee. These costs vary depending on the specific job description’s salary requirements and the volume of seats, which influences the management fee. To get a clear understanding of how our pricing structure aligns with your business requirements and to discuss your specific needs, we invite you to book an appointment with us at https://www.intogreatsolutions.com/contact-us.

Once we have established your needs, we will provide you with a quotation.
 
I would like to talk to your offshoring expert
Go to https://www.intogreatsolutions.com/contact-us to schedule your appointment with our offshoring expert.