Business Preparation
How do we set up your offshoring system?
Our foundation service includes a dedicated project manager who will manage the transition end to end, mitigate risks, and deliver these key activities that prepare you to offshore successfully.
Understand your business
We provide a complimentary, no-obligation ROI analysis service to ensure you go into outsourcing or offshoring ready for results. We will undertake a review so that we have a comprehensive understanding of your business, and you’ll discover opportunities for improvement.
IT and data security set-up
Intogreat offshore staff have a secured workstation – all employees are equipped with a laptop and LED monitor with no other data access points like USB or external hard drives. Data remains in the client's secure cloud servers.
New ways of working and cultural training
We will work with you to gain an understanding of your workplace culture which will be helpful when we carry out an analysis of your business' practices. We will run cultural awareness training programs for you.
Recruitment
All Intogreat applicants go through a rigorous recruitment process. They undergo a series of interviews and testing to ensure that we provide the best person to your business. Our process allows you to choose your own staff or us selecting staff on your behalf based on your required skills and qualifications.
Training plans and KPIs
we create SMART KPIs to measure your team’s performance at regular intervals. We build robust training plans together with our clients to ensure that staff are equipped with necessary knowledge and skills for the role in order to succeed.
Foundational Business Preparation service
End-to-end management of the transition to offshoring
You won’t be left out in the cold at any point in the process. We assign you a dedicated project manager who will work with you to bring the project to completion and success.
A skilled team leader that won’t cost you anything
We’ll provide you with an on-site manager for your team; a skilled professional in your industry. This person will be paid by us, with no extra cost to you.
Modern cybersecurity ISO/IEC 27001:2013
We’ll set up a secure cybersecurity system offshore, so that your company will have its data protected. Your company’s information and your finances will be secured.
Help with setting up KPIs
We’ll help you establish, develop and implement staff performance metrics. You’ll know what to expect from your team and will be able to monitor their performance closely.
A complete desktop review
We partner with you to explore all the opportunities your company has with offshoring. We make sure that you are taking full advantage of all the profitable opportunities in front of you.
Assistance with training programs
We’ll make sure that your offshore team is given personal development training so they can grow in their job. We also provide our clients with new ways of working training to ensure you optimise the performance, engagement and productivity of your offshore team.
Dealing with the paperwork
We take care of all the legal concerns, as well as the administrative and IT work. Premium IT tools plus data privacy security management by an ISO accredited IT provider. Intogreat Solutions implements a management system, certified by QAS International according to Standard ISO 27001:2013 and ISO 9001:2015.
Cultural awareness training
We’ll give your Manila team a full rundown on Australian culture, and we will provide similar training for your Australian team on Filipino culture. This makes communication easier and ensures your Manila team operates efficiently within your business.
Staff recruitment and testing
We draw from a massive pool of potential candidates and present you with a shortlist. A skilled team that’s ready to work for you can be set up in only a matter of weeks.
Systems adjustment for a seamless integration
We’ll set you up with all the right infrastructure so that your offshore team can easily get to work and help maximise your company’s profits.
New ways of working (NWOW)
We will provide overview, tips and tricks on your offshore team. We will give ideas on how to engage your staff, build relationships and what can you expect in your dedicated team leader. This will ensure that you will have seamless and easy offshore operations with us.
At Intogreat, we have a relentless focus on providing our customers with the best possible offshoring experience. We are proud to deliver our customer promise to provide excellent quality service to all our clients and making their offshoring journey easy, successful and empowering.
FAQs
What should I know about offshoring and outsourcing?
One similarity shared by both outsourcing and offshoring companies is the employment of highly skilled and qualified staff to fill roles within a separate business or for another client, and it is a service that can be performed anywhere in the world. These two models have their own advantages and disadvantages: Outsourcing means that work can be done locally by another company or overseas. As for offshoring, work is done by a worker employed in another country.
In relation to staffing, the offshoring model will give you an opportunity to select your own suitably qualified staff based on your job description. This workforce will be dedicated solely to your operations and will work to and follow your processes and procedures. You will also have direct control over the people you select in terms of their performance and salaries.
Outsourcing operations are broadly similar but resource is only leased to you. Staff are placed by your provider based on the qualifications and skills to perform the outsource work. The outsourcing company manage staff performance and productivity to ensure that agreed client service requirements are met.
In an outsourcing model, the provider will use their own systems, they are the experts, they will take ownership. The provider owns the processes and procedures and they deliver an output – they take the work as that is where they have expertise. An offshoring model will use whatever system, process, and procedure you have in operation, thus making set-up and transition easier.
What marks out Intogreat from other offshoring and outsourcing companies?
Intogreat establishes strong connections between people, processes, administration, communications, and the client. This holistic approach ensures easy, rewarding, and seamless offshoring for our clients. Offshoring and outsourcing require more than just recruiting resources and setting up a team overseas. Our service provides end-to-end project management to seamlessly migrate your processes offshore, and dedicated leaders who are experts in their fields to oversee your offshore operations, ensuring that your offshore team performs to your expectations. Successful offshoring operations are about creating strong and collaborative connections between the head office (onshore) and your teams offshore.
What are the benefits of offshoring and outsourcing with Intogreat?
• Low start-up cost
• Control over your business operations
• Speed in setting up the offshore team
• Premium process efficiency
• High flexibility
• Focus on customer experience
• Big cost savings
• Elevated capability uplift
• Over 70 years’ combined experience
The highly skilled and seasoned team at Intogreat work in partnership with clients from small- and medium-sized businesses to create and deliver optimum business solutions. We work closely with our customers to gauge their business needs and provide the best offshoring resources in a timely fashion.
Is your data safe offshore?
Data security is one of Intogreat’s top priorities. We provide strict security protocols in our network infrastructure and operations:
• IT tools + data privacy security management by an ISO-accredited IT provider. Intogreat is also an ISO 27001:2013 certified company and has an in-house IT network and data security team.
• No mobile phones/gadgets policy within workstations.
• Paperless daily operations and remote desktop access. For example, with Citrix, Practice Protect, Ready Secure, etc.)
• Implementation of website blocking policies.
• Secured data endpoints guarded by an endpoint detection and response solutions provider.
Intogreat’s business preparation service ensures that our client’s offshore staff have access to all the necessary IT tools to perform their daily tasks efficiently. Intogreat’s management team also guarantee our clients’ data privacy by implementing data security procedures and data security risk mitigation within offshore business operations.
Does the Filipino workforce have good written and verbal English language communication skills?
From primary school to university in the Philippines, students are taught English as their second language after Filipino. They are trained to understand and speak English extensively, so graduates are fluent. At Intogreat, most of our offshore staff are university graduates, which means they are proficient in English literacy and possess cognitive and communication skills. We also measure this through our rigorous recruitment process, which involves:
• A series of interviews to establish the applicant’s excellence in English communication skills.
• An aptitude test to assess the logical reasoning and English proficiency of applicants.
• Client interviews of the candidates to gauge their skills and abilities.
How will Intogreat establish my offshore team without affecting the quality and efficiency of my business?
The team at Intogreat will help you ensure and establish:
• Your processes, procedures, tools, and systems.
• SMART KPIs for your offshore staff members.
• A dedicated team manager with technical expertise to ensure productivity, constant performance reporting, and technical support for your staff.
• Implementation of measures to increase productivity.
Get the best outsourcing and offshoring service for your business