OUR PROMISE
We are committed to making your offshoring journey easy, successful, rewarding and empowering.
How do we help our clients achieve their business goals through offshoring?
“We specialize in helping small- and medium-sized companies find professional services staff in all industries, but with lots of experience with the Insurance, Home Loan, Financial Planning, Contact Centres, Banking and Accounting practices space. We have first-class offices in Metro Manila with access to top talent.”
Our Values
Collaboration
Success is built on relationships. We believe in the power of working together, and we build, support and encourage teamwork across the organisation to solve complex problems.
Care and Trust
Care is at the heart of what we do every day. We are eager to help, and we treat everyone with respect and empathy.
Innovation
We relentlessly pursue creative solutions to improve our work and our organization. We are not content with the status quo, and we constantly strive to redefine the standard of excellence in everything we do.
Accountability
We honour commitments and we are accountable for our own results. We are dedicated to our work and take full responsibility for our duties. We make well-thought-out decisions that lead to the right changes for the right reasons.
Our Mission
To be the most highly regarded fully integrated premium consulting and offshore resourcing company. Create a workplace that enables our team of highly engaged and capable people to deliver exceptional outcomes for our clients globally.
Our Vision
To make offshoring easy, rewarding and successful for our global clients and an exceptional place for our staff to be their best.
Roles we offer for your business
FAQs
What should I know about offshoring and outsourcing?
One similarity shared by both outsourcing and offshoring companies is the employment of highly skilled and qualified staff to fill roles within a separate business or for another client, and it is a service that can be performed anywhere in the world. These two models have their own advantages and disadvantages: Outsourcing means that work can be done locally by another company or overseas. As for offshoring, work is done by a worker employed in another country.
In relation to staffing, the offshoring model will give you an opportunity to select your own suitably qualified staff based on your job description. This workforce will be dedicated solely to your operations and will work to and follow your processes and procedures. You will also have direct control over the people you select in terms of their performance and salaries.
Outsourcing operations are broadly similar but resource is only leased to you. Staff are placed by your provider based on the qualifications and skills to perform the outsource work. The outsourcing company manage staff performance and productivity to ensure that agreed client service requirements are met.
In an outsourcing model, the provider will use their own systems, they are the experts, they will take ownership. The provider owns the processes and procedures and they deliver an output – they take the work as that is where they have expertise. An offshoring model will use whatever system, process, and procedure you have in operation, thus making set-up and transition easier.
What marks out Intogreat from other offshoring and outsourcing companies?
Intogreat establishes strong connections between people, processes, administration, communications, and the client. This holistic approach ensures easy, rewarding, and seamless offshoring for our clients. Offshoring and outsourcing require more than just recruiting resources and setting up a team overseas. Our service provides end-to-end project management to seamlessly migrate your processes offshore, and dedicated leaders who are experts in their fields to oversee your offshore operations, ensuring that your offshore team performs to your expectations. Successful offshoring operations are about creating strong and collaborative connections between the head office (onshore) and your teams offshore.
What are the benefits of offshoring and outsourcing with Intogreat?
• Low start-up cost
• Control over your business operations
• Speed in setting up the offshore team
• Premium process efficiency
• High flexibility
• Focus on customer experience
• Big cost savings
• Elevated capability uplift
• Over 70 years’ combined experience
The highly skilled and seasoned team at Intogreat work in partnership with clients from small- and medium-sized businesses to create and deliver optimum business solutions. We work closely with our customers to gauge their business needs and provide the best offshoring resources in a timely fashion.
Is your data safe?
Data security is one of Intogreat’s top priorities. We provide strict security protocols in our network infrastructure and operations:
• IT tools + data privacy security management by an ISO-accredited IT provider. Intogreat is also an ISO 27001:2013 certified company and has an in-house IT network and data security team.
• No mobile phones/gadgets policy within workstations.
• Paperless daily operations and remote desktop access. For example, with Citrix, Practice Protect, Ready Secure, etc.)
• Implementation of website blocking policies.
• Secured data endpoints guarded by an endpoint detection and response solutions provider.
Intogreat’s business preparation service ensures that our client’s offshore staff have access to all the necessary IT tools to perform their daily tasks efficiently. Intogreat’s management team also guarantee our clients’ data privacy by implementing data security procedures and data security risk mitigation within offshore business operations.
Does the Filipino workforce have good written and verbal English language communication skills?
From primary school to university in the Philippines, students are taught English as their second language after Filipino. They are trained to understand and speak English extensively, so graduates are fluent. At Intogreat, most of our offshore staff are university graduates, which means they are proficient in English literacy and possess cognitive and communication skills. We also measure this through our rigorous recruitment process, which involves:
• A series of interviews to establish the applicant’s excellence in English communication skills.
• An aptitude test to assess the logical reasoning and English proficiency of applicants.
• Client interviews of the candidates to gauge their skills and abilities.
How will Intogreat establish my offshore team without affecting the quality and efficiency of my business?
The team at Intogreat will help you ensure and establish:
• Your processes, procedures, tools, and systems.
• SMART KPIs for your offshore staff members.
• A dedicated team manager with technical expertise to ensure productivity, constant performance reporting, and technical support for your staff.
• Implementation of measures to increase productivity.